Order Cancellation and Return Policy
Order Cancellation Policy
Our order cancellation policy allows customers to cancel their orders within a specific time frame after placing the order. To cancel an order, customers must contact our customer support team or use the cancellation option available on the website/app. If the cancellation request is made within the allowed time, a full refund will be issued to the original payment method. Please note that orders cannot be canceled once they have been shipped.
Order Return Policy
We strive to provide a seamless shopping experience to our customers. If, for any reason, you are not satisfied with your purchase, you may request a return within [X] days from the date of delivery. To initiate a return, please contact our customer support team. Items must be returned in their original condition, unused, and with all original tags and packaging. After verifying the returned items, we will process a refund or provide a replacement, as per your preference. Please note that certain products may be non-returnable for hygiene or safety reasons.
We encourage customers to carefully review product details and specifications before making a purchase to ensure a satisfactory experience. For any further queries or assistance, please don’t hesitate to reach out to our customer support team.
Growfast holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Growfast authorized representative.